Our Store Policies

Effective Date: 15/09/2023

REFUND AND RETURN POLICY

Introduction

Thank you for shopping at Sempre Music UK. We value your satisfaction and want to ensure that you have a positive shopping experience with us. This Return and Refund Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from our website or physical store.

2. Returns

2.1. Eligibility

To be eligible for a return, the following conditions must be met:

The item(s) must be purchased directly from Sempre Music UK.
The item(s) must be unused, undamaged, and in the original packaging.
The request for a return must be made within 14 days from the date of purchase.

2.2. Non-eligible items

The following items are not eligible for return:

Lubricants (Valve oil, Rotor Oil, Slide jel etc)
Items that have been used, damaged, or altered by the customer.

2.3. Return Process

To initiate a return, please follow these steps:

Contact us by info@sempremusicuk.com within the specified return period.
Provide your order number, a detailed description of the item(s) you wish to return, and the reason for the return.
We will review your request and provide you with further instructions, including the return address and any additional documentation required.
Pack the item(s) securely in the original packaging or a suitable alternative to prevent damage during transit.
Ship the item(s) back to the provided return address at your expense using a tracked and insured shipping method.
Once we receive and inspect the returned item(s), we will notify you of the status of your return.
If the return is approved, we will process the refund within 14 days using the original payment method.

2.4. Return Shipping Costs

Unless the return is due to our error or a defective product, you are responsible for covering the shipping costs associated with returning the item(s).

3. Refunds

3.1. Eligibility

To be eligible for a refund, the returned item(s) must meet the conditions outlined in Section 2.1.

3.2. Refund Process

Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 14 days using the original payment method.

3.3. Non-refundable Items

The following items are non-refundable:

Shipping costs associated with the original purchase

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process outlined in Section 2 and place a new order for the desired item.

5. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at info@sempremusicuk.com .

6. Modifications

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

By making a purchase from Sempre Music Ltd, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Return and Refund Policy.

WARRANTY OF INSTRUMENTS REPAIR SERVICE POLICY

We value your satisfaction and want to ensure that you have peace of mind regarding the quality and reliability of our service.

Scope of Warranty:
This warranty covers any defects in materials or workmanship related to the service provided by Sempre Music UK. It applies to the specific service mentioned in the agreement or work order signed between Sempre Music UK and the customer.
Warranty Period:
The warranty period for the service is 14 days from the completion date of the service. During this period, we will undertake to repair or replace, at our discretion, any defective workmanship or materials related to the service.
Warranty Coverage:
This warranty covers only those defects that arise as a result of normal use and proper maintenance of the service. It does not cover damages resulting from misuse, negligence, accidents, or unauthorised modifications or repairs.
Claim Procedure:
If you believe that the service provided does not meet the warranty conditions, please notify us in writing within 14 days of discovering the defect. Provide a detailed description of the issue, along with any supporting documentation or evidence.
Remedies:
If the claim is found to be valid and within the warranty coverage, our obligations will be limited to repairing or replacing the defective workmanship or materials. We reserve the right to assess and determine the appropriate course of action to rectify the issue.
Limitations of Liability:
Our liability under this warranty is strictly limited to the repair or replacement of defective workmanship or materials. We shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use the service.
Compliance with Applicable Laws:
Our services are provided in compliance with all relevant laws and regulations. It is your responsibility to ensure that the service is used in accordance with applicable laws, codes, and standards.
Exclusions:
This warranty does not cover any third-party products, equipment, or services used in conjunction with our service, unless otherwise stated in the agreement or work order.
Changes to This Warranty of Instruments Repair Service Policy

We may update this Policy from time to time. The updated version will be posted on our website with the revised date. We encourage you to review this Policy periodically.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at info@sempremusicuk.com .

MUSIC INSTRUMENTS PURCHASE WARRANTY POLICY

We want to ensure that you have confidence in the quality and performance of the instrument you have purchased.

Warranty Coverage:
This warranty covers any defects in materials or workmanship related to the instrument purchased from Sempre Music UK. It applies to the specific instrument model and serial number as stated on the purchase invoice.
Warranty Period:
The warranty period for the instrument is 12 months from the date of purchase. During this period, we will undertake to repair or replace, at our discretion, any defective components or issues arising from the manufacturing process.
Warranty Limitations:
This warranty does not cover damages or malfunctions resulting from misuse, abuse, accidents, negligence, unauthorised modifications, improper maintenance, or normal wear and tear. It also does not cover any consumable parts or accessories unless otherwise specified.
Claim Procedure:
If you believe that the instrument purchased is defective and falls within the warranty coverage, please notify us in writing within 7 days of discovering the defect. Provide a detailed description of the issue, along with any supporting documentation or evidence, and the original of the purchase invoice.
Remedies:
If the claim is found to be valid and within the warranty coverage, our obligations will be limited to repairing or replacing the defective instrument or parts. We reserve the right to assess and determine the appropriate course of action to rectify the issue.
Shipping and Expenses:
Any costs associated with shipping the instrument to our shop or any other related expenses shall be borne by the customer, unless otherwise agreed upon in writing.
Limitations of Liability:
Our liability under this warranty is strictly limited to the repair or replacement of the defective instrument or parts. We shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use the instrument.
Transferability:
This warranty is non-transferable and applies only to the original purchaser of the instrument.

Please retain a copy the original purchase receipt for your records. If you have any questions or require further clarification regarding the warranty terms, please do not hesitate to contact us at info@sempremusicuk.com .

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at info@sempremusicuk.com .

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.sempremusicuk.com .

If you have any questions or concerns about our Privacy Policy, please contact us at info@sempremusicuk.com .

Information We Collect

We may collect certain personal information from you when you visit our website, including:

Information you provide voluntarily, such as your name, email address, and any other information you choose to provide when filling out forms or contacting us.
Information automatically collected when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and other browsing information.

Use of Your Information

We may use the information we collect from you for the following purposes:

To provide, maintain, and improve our website and services.
To respond to your inquiries, comments, or questions.
To send you newsletters, marketing communications, and other information about our products or services that may be of interest to you. You can opt-out of receiving these communications at any time.
To monitor and analyse website usage and trends, and customise content and advertising.

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

With your consent.
To comply with legal obligations, such as responding to lawful requests and legal processes.
To protect and defend our rights and property.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. If you would like to exercise any of these rights, please contact us using the contact details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date. We encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at info@sempremusicuk.com .